Frequently asked questions
When will my order be delivered?
We ship nationwide from our Florida warehouse. Most in-stock orders are processed and shipped within one business day.
Once your order ships, you’ll receive an email confirmation with tracking information.
For pre-order items, you’ll be notified of the estimated shipping date and receive a separate confirmation when your order leaves our facility.
Can I Return my product?
Due to the nature of precious metals and collectible coins, most sales are final and non-refundable.
If you notice any issues with your order, please contact our customer service team within 5 days of receiving it.
While we generally do not accept returns, we may be able to assist with trade-ins or buybacks on a case-by-case basis.
Shop with confidence — all our products are 100% genuine, graded, and guaranteed authentic.
I would like to speak with the customer service. How can I get in touch?
Our customer service team is here to help!
You can reach us by email, and we typically respond within 2 hours during business hours, or the next business day if your message arrives after hours.
(Tip: Include your order number or any relevant details in your message to speed up assistance.)
What can I do if my item (or part of it) is damaged?
All orders are securely packaged and insured to ensure safe delivery.
If your package or item arrives damaged, please contact us within 5 days of receipt.
We’ll work with you to arrange a replacement or exchange once the item is returned in its original, resalable condition.
Are your coins certified or graded?
Yes. Many of our coins are professionally graded and authenticated by leading third-party grading services such as NGC and PCGS.
Each certified coin includes atamper-proof holderand aunique certification numberthat verifies its authenticity and grade.
How do you ensure authenticity?
Every item we sell is sourced fromreputable suppliers, mints, and certified dealers.
Graded coins come directly from NGC, PCGS, or other recognized grading authorities, and all products undergo strict internal verification before shipping.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and bank transfers for qualifying orders.
All payments are processed securely to protect your financial information.
Can I pre-order upcoming releases?
Yes! When available, you can pre-order limited or upcoming coins directly from our website.
Pre-orders are charged at checkout and shipped as soon as inventory arrives.
We’ll always email you updates and estimated shipping dates.
Do you buy coins or precious metals?
Yes, we offer buyback and trade-in programs for certain coins, bullion, and graded collectibles.
Please reach out to our customer service team with details about your items, and we’ll provide an evaluation.
Do you offer discounts or promotions?
We periodically offer exclusive deals and new product alerts to our subscribers.
Sign up for our email newsletteror follow us onsocial mediato stay updated on upcoming promotions.
Where is Genventro Located?
Our warehouse and office are located in sunny Florida, where all our orders are shipped from.
Are purchases reported to the government?
We do not report customer purchases of precious metals to the government or IRS in the vast majority of cases. Specifically:
- Purchases made by common payment methods—such as credit card, bank wire, ACH transfer, personal check, or cryptocurrency—are entirely private and require no reporting.
- The only exception occurs when a purchase involves cash (or certain cash equivalents, such as cashier's checks or money orders under $10,000) exceeding $10,000 in a single transaction or related transactions. In these instances, we are required to file IRS Form 8300 for anti-money laundering compliance.
There is no central registry or national database tracking individual bullion purchases in the United States.
Please note that separate reporting rules may apply if you sell certain quantities of precious metals to a dealer. For personalized tax advice, we recommend consulting a qualified professional.
What is "presale" or "preorder"?
A presale item is a product that isn’t yet available in our vault, typically because it’s a brand-new release or is awaiting arrival from our distributor. The expected release date might be listed on the product page so you’ll know when it’s scheduled to leave our facility.
A preorder item has already been officially ordered and confirmed with our partner mints but has not yet been cleared for shipment. Preordering ensures that your item is reserved in advance before it becomes available for general sale.
